Harvard Business Blog: Why the Military Produces Great Leaders

This post from the Harvard Business blog on how the business world can (and, as we know, does) benefit from military leaders is from earlier this year, but it’s worth reposting for any who didn’t catch it the first time:

“When followers have trust and confidence in a charismatic leader, they are transformed into willing, rather than merely compliant, agents. In the lingo of leadership theorists, such influence is termed transformational leadership, and it is the dominant style of military leaders.”

Read the full post here.

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25,000 Veterans Sign Up for New Post 9/11 G.I. Bill in First Two Weeks

The Christian Science Monitor published a great article on the popularity of the new and very generous Post 9/11 G.I. Bill coming into effect at the end of this summer.  Since the Department of Veterans Affairs began accepting online applications on May 1st more than 25,000 veterans have submitted an application.  The new bill is effective for classes/programs that start on/after August 1, 2009.

While no one is yet sure when this will translate into increased numbers of veterans applying to colleges and universities in order to pursue college degrees and/or certificates, there is no denying that interest in using the program is very high, unlike previous versions of the G.I. Bill.

So, what should colleges and universities be doing now to prepare for a return of military veterans to campus in the coming years?  This question and many more are addressed in a new 1-day workshop offered by The Value Of a Veteran. If you are a College/University Director of HR, Admissions, Student Life, Veterans Services, Office of Disabilities, or Diversity, I encourage you to go to The Value Of a Veteran website for more details on this workshop and to request a sample agenda.

But, wait a minute - isn’t this a forum for recruiters and hiring managers?  Why should we care about the new Post 9/11 G.I. Bill? You may already know that I advocate using colleges & universities as a source for hiring veterans. I cover the technique in my web seminar “Military Applicant Sourcing Options” and I have written two blog articles in this forum on the subject. Here’s how you can use knowledge of the Post 9/11 G.I. Bill and its effects on veterans applying to higher education institutions to help you recruit on campus:

Let’s say you have a recurring need to hire geospatial analysts. The ideal candidate should have a bachelor’s degree in Geospatial Intelligence (or related program), a minimum 4 years of experience, and a current security clearance. Wouldn’t it be extremely helpful to for you to know:

  • Which colleges/universities offer geospatial intelligence degrees? (You may already have this information.)
  • Whether those colleges/universities have created a “veteran friendly” environment to maximize the likeliness that service members will want to use their Post 9/11 G.I. Bill benefits there? (You’ll have to ask.)
  • Whether those colleges/universities are marketing their geospatial degree programs to the military to attract veterans with clearances and real-world experience in geospatial intelligence? (You’ll have to ask.)
  • Whether you could build/improve your relationships with those colleges/universities and offer internships or other incentives to influence those degree-seeking veterans to apply to your company?

If you determine that some of your standard sources of colleges/universities are missing the mark when it comes to attracting veterans to campus, you can let them know they are missing a huge opportunity by not actively trying to attract veterans to their degree programs. Then you can tell them to give me a call and I’d be happy to get them on the right path :-)

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Veterans in “Green Jobs”: New York Times

The New York Times ran a nice piece yesterday regarding veterans in “green jobs” such as solar, wind, biomass, etc.

So why are military-experienced job seekers targeting these areas, as well as being targeted by the energy sector for open positions?

Prior-military service members have always been a significant part of the energy industry’s, oil and gas industry’s, and energy utilities’ hiring plans. Because of their related training and work ethic, military-trained project managers, engineers, maintenance technicians and field service technicians can walk into any energy-related company and begin providing an immediate positive impact.

The focus on green energy hiring in areas such as solar, wind and biomass derives from the rapid ramp-up that is happening in those industries, in addition to the government’s focus on green energy. Some published reports have discussed how the American Recovery and Reinvestment Act has energy-specific provisions that will create more than 500,000 energy jobs. And don’t forget the energy-related manufacturing sector. Manufacturing has always been an area of strength for military talent, and as the solar panels, rechargeable battery cells and wind turbines are being produced, many military job seekers will find great careers in these areas.

One of the other big drivers of the military to energy trend is “doing something good”. One of the reasons that people sign up for the military is that they have a strong sense of service. Then when they are in the military, many times they are doing high-speed jobs working with cutting-edge projects. So green technologies appeal to both the “sense of service / doing something good” that these military job seekers have, plus the desire to do something on the new frontier in the civilian world.

Bradley-Morris, Inc. (BMI), a firm that helps employers hire military, was quoted in the article:

Bill Scott, a vice president for marketing at Bradley Morris, a military job placement company, also noted the importance of nuclear training.

“Many job seekers come out of the military with training that is directly applicable to civilian energy needs, for instance in the nuclear power sector,” he wrote in an e-mail message. His company, he said, is having a military hiring event specifically geared toward energy and renewables in Houston next month.

You can read the full New York Times piece here.

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The 2009 Most Valuable Employers (MVE) for Military™

CivilianJobs.com, where America’s military connects with civilian careers, announced the winners of the 2009 Most Valuable Employers for Military. Some of the winning military-friendly companies include:

  • BNSF Railway Company
  • CACI International Inc
  • Consolidated Edison, Inc.
  • CSX Corporation

For the full list, see the official announcement here.

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Hiring Military Candidate Profile: Marty Abbott

This article profiles a military-experienced job seeker, Marty Abbott, who has gone on to a varied and distinguished career.

Abbott also advises those considering the military-to-civilian transition to carry their unique commitment to duty from the military into their civilian jobs.

“That dedication to mission that service members have is a definite plus in the civilian world,” said Abbott.

Read the full article: “From USMA to eBay

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Recruiting Military Case Study: Atkinson

I’m posting another case study regarding an employer who has had success hiring military: Atkinson.

“Due to an increase in public works funding, Atkinson Construction needed a reliable source for engineers, estimators, and site superintendents.   Hardworking, intelligent, imaginative and a willingness to learn are just a few of the qualities that Atkinson Construction looks for in future employees.”

Find the full recruiting military case study here.

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Veteran Employer Spotlight: Advanced Technology Services (ATS)

Throughout the course of 2009 I am spotlighting companies large and small who understand the value that veterans bring to their organization. These are companies that are successfully utilizing the many skills and talents of military members. These organizations demonstrate sincere desire to bring more veterans into their companies by doing some or all of the following:

  • Establishing a specific military hiring initiative as part of its overall HR strategy;
  • Recruiting at military job fairs, through military job boards and on military installations;
  • Preparing their recruiters and/or hiring managers on how to screen a veteran resume and interview service members;
  • Updating their marketing materials to attract the military.

Advanced Technology Services (ATS) is known for making factories run better. ATS improves the productivity and profitability for many of the world’s most respected manufacturers through the managed services of production equipment maintenance, information technology and spare parts repair. Founded in 1985, ATS employs over 2,300 people across the U.S., Mexico and United Kingdom. ATS is headquartered in Peoria, IL with offices and services centers located in Greenville, SC, Chicago, IL, Detroit, MI, Monterrey, Mexico and the United Kingdom.

ATS began an aggressive recruiting campaign targeting military veterans in 2005 and haven’t slowed down since. Today service members comprise almost 28% of their total workforce. In 2008 ATS hired approximately 300 veterans (about 33% of total hires for that year).

Holly Mosack, ATS Recruiting Manager and an Army veteran herself, knows how talented service members are. “They bring a level of dedication - a can-do attitude - that is hard to find in the civilian sector. They understand mission accomplishment, have leadership skills that you can’t find elsewhere and bring with them the ability to look ahead instead of just being reactive. They work well on teams, think outside of the box, make things happen and instead of complaining, they find the solutions. They don’t like to fail and they take pride in all they do.

ATS appreciates and takes advantage of the mechanical training many military members have attained while working on tanks, generators, aircraft, electronic equipment, and vehicles. Says Mosack, “We find that veterans pick up the technical skills easily. At ATS, we specialize in factory maintenance. Most veterans leaving the service have never worked on factory equipment. However, they are able to take the skills that they’ve learned in the military and easily transfer those skills to our business.”

To better facilitate the veterans transition to working with factory equipment ATS sponsors a Multi-Skilled Technical Training program. It is an accredited, ten-month course designed to take someone from having a mechanical or electrical aptitude and turn them into a skilled Manufacturing Maintenance Technician. ATS has found veterans to be a great match for this program and military members enjoy the benefit of applying their GI Bill to pay for the program.

In addition to reaping the cost benefit of a hiring a skilled workforce, ATS also takes advantage of the various tax credits for hiring veterans and the relocation cost savings that can be realized by connecting with active duty service members early in their transition process.

A military recruiting best practice I recommend in my web seminar “Translating the Military Resume and Interviewing Tips” is to use recruiters who have been trained to screen and interview veterans, including screening a veteran resume. ATS has four recruiters who are also former military members. These recruiters enjoy speaking with service members and can quickly help them understand how their skills translate into positions at ATS. Mosack continues, “Having military veterans as recruiters has been a huge advantage for us. These recruiters understand the skill sets that the veterans possess and can easily translate those skills to hiring managers who may not be familiar with the military.”

Another military recruiting best practice I recommend in my web seminar “Marketing to Attract the Military Applicant” is to make sure service members know from every possible recruiting vehicle (i.e., your career website, your recruiting materials, etc.) that your company is “military-friendly”. You can do this through:

  • Partnering with various Department of Defense employment initiatives
  • Establishing supportive HR policies and programs

“Four years ago, most veterans had probably never heard of ATS, where now we are considered one of the top military-friendly companies,” says Mosack. “Veterans receive support and recognition from our President and CEO as well. We proudly display service flags for all of our Reservists and National Guardsmen that are currently deployed and provide support to their families. We have a great relationship with the Army’s Partnership for Youth Success program and look forward to continuing to grow our veteran population at ATS.” ATS is also a proud supporter of the National Guard and Reserves and is the recipient of two awards given by the Employer Support of the Guard and Reserves for its military-friendly policies

For more information about ATS visit its website at www.AdvancedTech.com.

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An Update on Tax Credits for Hiring Military Veterans

Back in December I posted a blog on how hiring military veterans can save your company money through the use of a tax credit called the Work Opportunity Tax Credit (WOTC). This credit is available via IRS Form 5884 to organizations that employ certain categories of veterans.

Thanks to The American Recovery and Reinvestment Act of 2009 (provision mentioned in Subtitle C – Tax Incentives for Business, Part III - Incentives For New Jobs on page 223 of the act –whew!) there is a new veteran category eligible for the WOTC. For a limited duration (January 1, 2009 through December 31, 2010) companies can take a maximum tax credit of $2,400 per veteran for any veteran (not just a service-disabled veteran) who was:

  • Discharged or released from active duty in the Armed Forces at any time during the 5-year period ending on the hiring date, AND
  • In receipt of unemployment compensation under State or Federal law for not less than 4 weeks during the 1- year period ending on the hiring date.

This new veteran category of WOTC is retroactive to apply to individuals who began work for an employer after December 31, 2008.

So, how much paperwork is involved in order to claim the tax credit? Not much, so it is really a shame more employers don’t make the effort to do this. Depending on how you found the veteran applicant there are a total of two forms that require completion in order to attain certification.

If you found the veteran through your state workforce agency (SWA), you will need to complete the employer’s portion of the:

  1. Conditional Certification, Work Opportunity Tax Credit, ETA Form 9062, and the
  2. Pre-Screening Notice and Certification Request for the Work Opportunity Tax Credit, Form 8850

If you found the veteran on a commercial job board or at a military job fair, or if he or she applied directly to your company, you will need to complete the employer’s portion of the:

  1. Individual Characteristics Form (ICF) Work Opportunity Tax Credit Form 9061, and the
  2. Pre-Screening Notice and Certification Request for the Work Opportunity Tax Credit, Form 8850

If you found the veteran through your SWA, his or her veterans’ status may already be conditionally certified by the SWA. Either the SWA or the applicant should provide you with a copy of the Conditional Certification, Work Opportunity Tax Credit, ETA Form 9062. All you need to do is complete the employer portion of the form, which asks for:

  • Your company name,
  • The position/job title the applicant is being hired to fill,
  • The employment start date, and
  • The starting wage.

Both the Form 9062 and the Form 8850 must be sent back to the SWA no later than 28 days after the applicant starts work. If all information can be verified, you will receive a WOTC Employer Certification Form for that veteran.

If you found the veteran on a commercial job board or at a military job fair, or if he or she applied directly to your company, you can still request certification of his or her status by completing the Individual Characteristics Form (ICF) Work Opportunity Tax Credit Form 9061, collecting a copy of the required documentation (listed on the form) from the veteran, and providing it and the Form 8850 to your SWA for verification.

With the Form 9061, you must first determine if the applicant is willing to provide the required information. Prospective employees are not required to provide information of this sort to an employer - their participation must be voluntary. A simple way to do this is to make this a routine document that is presented to all applicants – attach a cover sheet indicating that status disclosure is completely voluntary and does not adversely affect hiring decisions.

If the applicant is willing to provide the required information, have him/her complete blocks 6-8 and 12-19 of the form. The form must be completed on or before the applicant is offered employment.

There are some military placement companies and military job boards already collecting this information as a service to the employer. If you are considering using a placement company and/or a job board as part of your military hiring strategy you should inquire if it collects this information for you.

As with the earlier situation, both the Form 9061 and the Form 8850 must be sent back to the SWA no later than 28 days after the applicant starts work. If all information can be verified, you will receive a WOTC Employer Certification Form for that veteran. Those certification forms serve as documented proof that will back up the claim you make on the IRS Form 5884 when your company files its taxes.

Note that the language on Forms 9061 and 8850 has not yet been updated to reflect the new veteran category, and it is yet undetermined whether the forms will ever be updated, given the relatively short duration this new category is in effect. I’ve spoken with a few state WOTC coordinators and their advice is to just write in the category “unemployed veteran” across the top of the form.

The WOTC can be carried back one year or forward 20 years, which is especially helpful for smaller businesses who may not have enough tax liability this year to take the full credit, but who have hired qualified veterans and are otherwise entitled to the credit.

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Recruiting Veterans: How Does Working for Your Company Compare to Serving in the Military?

Have you checked out Glassdoor.com? It’s a career and workplace community where anyone can find and anonymously share real-time reviews, ratings and salary details about specific jobs for specific employers — all for free. It is refreshing to see how employees (and former employees) honestly rate a variety of workforce factors such as career opportunities, work-life balance, compensation and benefits, recognition, morale, and more. Raters can even offer advice to senior management (and, no shock – most do).

Glassdoor.com recently announced the winners of its first annual (2009) Employees Choice Awards for Best Places to Work. Are you curious to know how the U.S. Military services ranked (yes, government agencies get rated right along with Wal-mart, Google, and Whole Foods)? Given the environment of non-stop deployments, the results may surprise you.

The Army placed in the Top 50 list, coming in at #43. Soldiers and DA civilians gave their employer a 3.6 satisfaction rating (highest rating was 4.5 earned by General Mills), and reported a 54% approval rating for Under Secretary Pete Geren.

The Navy is next, with a 3.5 satisfaction rating and a 53% approval rating for Secretary Don Winter. The Air Force actually had the highest approval rating (4.0), but because Chief of War Fighting Integration and CIO Michael Peterson only garnered a 40% approval rating, the Air Force was not eligible for Top 50 ranking. The Marine Corps did not have enough reviews by the deadline to compete for the 2009 award. The website continuously collects and aggregates reviewer data, so currently viewable ratings may not reflect where the organizations fell out at the survey’s conclusion last December.

The Top 50 were selected from more than 11,000 companies reviewed by the nearly 75,000 employees who completed a 20-question survey on Glassdoor.com in 2008. To be eligible for the list, a company must have had at least all of the following as of December 15, 2008:

  • 25 reviews from United States-based employees,
  • “satisfied” ratings overall and across all categories, and
  • a CEO with at least a 50% approval rating.

The survey questions relate to employees’ attitudes about Career Opportunities, Communication, Compensation & Benefits, Employee Morale, Recognition & Feedback, Senior Leadership, Work/Life Balance, and Fairness & Respect. After the overall ratings are calculated, a company could have been excluded from the list if a review panel determined detrimental acts by management or other negative company events could ultimately damage employees’ faith in the company’s senior leadership and/or adversely affect its overall rating on Glassdoor.com.

Overall, the military services ranked high for benefits (free medical, free housing, money for education, etc.) , extensive training, opportunities, leadership development, and the quality of the people. As you might expect, negatives were long hours, time away from family, and harsh working conditions (being shot at and mortared tends to have that effect). A complete copy of the survey questions and the methodology can be obtained by sending an email request to bestplacestowork@glassdoor.com.

Implications for civilian employers: When developing your marketing approach for recruiting veterans, determine how your company compares with the positives of serving in the military and emphasize areas where you are similar. For example, if your company offers extensive training or a great tuition reimbursement plan, make sure that information is included on any printed materials you display or handout. If you show videos of current employees extolling the benefits of working for your organization, emphasize one where education and training is mentioned.

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Military Recruiting Services Case Study - Aeroflex

Here’s another case study regarding a company that had success with prior-military personnel sourced via recruiting services, Aeroflex:

“Aeroflex was seeking a reliable source of quality candidates for their sales positions.  Typically, Aeroflex sales managers market their products within the commercial and defense industries. Serious candidates to the company generally have a four-year college degree, preferably in engineering or business. Prior experience in sales is a definite plus. Knowledge of basic engineering principles is a must.”

Find the full hire military case study here .

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